joyana 9 Privacy Policy
At joyana 9, your personal information matters to us. This document explains in detail what data we collect, how we use it, and the technical measures we take to keep it secure.
Table of Contents
Introduction and Applicability
joyana 9 places user privacy as its top priority. This privacy policy ("Policy") applies to all registered members and visitors who use the joyana 9 website and its related services.
The terms set out in this policy form an integral part of joyana 9's overall Terms and Conditions. By using the site, you are considered to have given your consent to the data processing practices described in this policy.
This policy is available in both English and Bengali. In the event of any conflict arising from translation, the English version shall take precedence.
Data Collection
joyana 9 collects information in two main ways — directly from users and through automated technologies.
2.1 Information Provided Directly
Information you provide during registration, transactions, or when using support services may include:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment-related information — such as bKash, Nagad, or Rocket account numbers
- Your chosen username and password
- Messages and information provided during live chat or email contact
2.2 Automatically Collected Information
The following information may be collected automatically while browsing the site:
- IP address and device type
- Browser name and version
- Time of site access and session duration
- List of pages visited and click activity
- Data obtained from cookies and equivalent technologies
- Operating system and network provider information
joyana 9 does not purchase your information through any third-party social media platforms or advertising networks.
Purpose of Data Use
Collected information is used for the following legitimate purposes:
3.1 Account Management
This information is used to verify your registration, confirm access to your account, and handle account-related tasks such as password recovery.
3.2 Financial Transaction Processing
Payment information must be verified to complete deposits and withdrawals securely. joyana 9 processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
3.3 Customer Support
Your account information and communication history are used to provide support through 24/7 live chat and email.
3.4 Security and Fraud Prevention
Login information and usage patterns are analysed to detect unauthorised access, account hijacking, and financial fraud.
3.5 Service Improvement
Anonymous statistics are used to improve the user experience, test new features, and evaluate site performance.
3.6 Marketing Communications
If you have consented to receiving promotional messages, information about bonus offers and new games may be sent by email or SMS. This consent can be withdrawn at any time.
Data Sharing and Disclosure
joyana 9 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
The minimum necessary information may be shared with contracted third parties for payment processing, technical infrastructure, and customer support. These partners are required to comply with joyana 9's privacy standards.
4.2 Game Providers
When using software from Evolution, Pragmatic Play Live, JILI, PG Soft, and other game studios, some session data may pass through their servers for technical reasons. This is essential to ensure gameplay functions correctly.
4.3 Legal Obligations
We may be legally required to disclose information upon receiving a valid directive from a competent authority under the laws of Bangladesh.
4.4 Business Transfer
In the event of a merger or acquisition involving joyana 9, user data may be transferred. All users will be notified in advance in such a case.
Data Protection and Security
joyana 9 uses industry-standard technology to protect your personal and financial information.
6.1 Encryption Technology
All data transmitted on the site is processed through SSL (Secure Socket Layer) encryption, ensuring the secure flow of information between your browser and our server. Additional encryption technology is applied when storing financial transaction data.
6.2 Access Control
Access to your information is restricted to authorised joyana 9 staff only, and permission to view data is granted solely to the extent necessary for specific tasks.
6.3 Security Monitoring
24-hour system monitoring is in place to detect suspicious login attempts, unusual transactions, and unauthorised access incidents.
Ensuring security is not our responsibility alone — keep your password private, use trusted devices, and avoid clicking on unfamiliar links.
Data Retention Period
joyana 9 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained while your account is active.
- Financial transaction records are kept for a set period even after an account is closed, as this is a legal requirement.
- Once the retention period ends, data is securely deleted or anonymised.
- Security-related log data is kept for a limited period.
Your Rights
As a joyana 9 member, you have the following rights over your own information:
8.1 Right to Access
You may request a copy of the personal information stored in your account at any time.
8.2 Right to Rectification
If any of your information is incorrect, you may request a correction through customer support.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, information retained due to legal obligations may not be included.
8.4 Right to Withdraw from Marketing Messages
To opt out of promotional communications, submit a request at any time via email or live chat.
8.5 Right to Lodge a Complaint
If you have any complaint regarding your privacy, please contact the joyana 9 support team directly. We take all complaints seriously.
To learn more about responsible gaming and to set your own playing limits, please read our Responsible Gaming page.
Regarding Minors
All joyana 9 services are intended solely for individuals aged 21 and above. We do not knowingly collect any information from minors (those under 21).
Age is verified at registration. If an account belonging to a minor is identified, it will be closed immediately and any collected information will be deleted.
If a parent or guardian believes their child has registered without permission, please contact the joyana 9 support team.
Policy Changes
joyana 9 reserves the right to amend this privacy policy as needed. For any significant changes:
- A notice will be displayed on the site's main page.
- Registered members will be informed by email.
- The date of the change will be updated on this page.
Continued use of the site after any changes will be considered acceptance of the revised policy. We therefore recommend reviewing this page regularly.
To find out more about joyana 9, visit our About Us page.
Contact
If you have any questions, objections, or requests regarding this privacy policy, please contact the joyana 9 support team:
Contact the Support Team
Email: [email protected]
Live Chat: 24 hours, 7 days a week
Language: Bengali and English
For answers to common questions, visit our FAQ section — there you will find answers to common questions about accounts, payments, and bonuses.